What should I do if my camera frequently disconnects?

Step 1: Optimize Camera Position & Power

--Check Installation Position:

Indoor Cameras: It is recommended to place the camera within 5 meters (16 feet) of the router, avoiding obstacles like thick walls or metal cabinets.

Outdoor Cameras: It is recommended to place the camera within 8 meters (26 feet) of the router, and ensure the antenna (if any) is oriented towards the router.

--Verify Power Source:

Battery Cameras: Check if the battery level is sufficient. Try using a different charging cable or solar panel for testing. Please note that low temperatures can significantly reduce battery life.

Plug-in Cameras: Confirm the power cord and adapter are working. Try using a different power cord and adapter set to rule out poor contact.

Step 2: Restart Your Network Equipment

--Restart Router & Modem: Unplug the power of your router, wait for 30 seconds, then plug them back in. This clears temporary caches and resets the network connection.

--Wait for Full Reboot: After restarting, allow 2-3 minutes for your network to fully restore before checking if the camera connection stabilizes.

Step 3: Improve Wi-Fi Environment

--Test with a Different Network: Try connecting the camera to another network, such as a 2.4GHz mobile hotspot from your phone. If the connection remains stable, the issue likely lies with your main home network.

--Check Router Settings: Access your router's admin panel. Ensure features like IP Address Reservation/MAC Filtering are not blocking the camera.

Step 4: Reset & Reconfigure the Camera If the above steps don't help, refresh the camera's network configuration:

--Perform a Factory Reset: Hold the camera's Reset button for about 10-15 seconds until you hear a prompt or the indicator light flashes.

--Re-setup the Device: Set up the camera as a new device by scanning the QR code again and completing the network configuration.

Step 5: Update Firmware Outdated firmware can cause compatibility issues: -

-In the app, go to Camera Settings > Device Information. Check the Firmware Version line. If there is a red dot notification, tap it and update the camera firmware.

--Restart the camera after updating and test the connection stability.

If the issue persists, please prepare your camera model, SN numbe, and order number, and seek assistance from the APP - > Support Center.