What should I do if my camera shows 'offline'?

Step 1: Power Cycle the Camera:

--Unplug your camera's power adapter for 30 seconds, then plug it back in.

--For Battery Cameras: Ensure the battery is sufficiently charged. Please connect it to power for 3-5 hours to rule out a low battery issue. Check if the camera will back online after power cycle the camera.

Step 2: Reset & Re-pair the Camera (If Still Offline):

--Press and hold the reset button for 10 seconds until you hear a beep or “Reset is successful” (The indicator light should be flashing red and blue alternately/blue (white) light blinks twice and then pauses.)

--Open the app, tap “+” or “Add Device”, select your camera model, and choose “Wi-Fi connection by QR code” to set it up again.

Step 3: Notes on Connection:

--Ensure your phone and the camera are connected to the same appropriate WiFi network. (Some cameras support dual band WiFi, while others only support 2.4GHz WiFi. You can enter the product details through the order to search for relevant instructions.)

--During setup, place the camera within 3 feet (1 meter) from your router.

--Double-check your WiFi password (≤128 characters, no spaces).

If the connection is unsuccessful, please prepare your camera model, SN number, and order number, and then seek assistance from the APP - > Support Center.